Returns & Refunds
Thank you for shopping with Velours Living Touch. If something isn't right with your order, we're here to help.
14-day return requests
You may request a return for an eligible item within 14 days after delivery. For change-of-mind returns, the item must be unused, in its original condition and in its original packaging. Please keep your order confirmation or other proof of purchase.
How to request a return
Email support@velourslivingtouch.com with your order number, the item you'd like to return and the reason. We'll review eligibility and provide instructions and the appropriate return address. Please don't mail items back without return instructions.
Return shipping and fees
For eligible change-of-mind returns, customers pay the cost of return shipping. We do not charge a separate restocking fee. Original shipping charges are generally not refundable for change-of-mind returns, unless required by law.
Non-returnable items
Opened or used fragrances and personal-care products generally cannot be returned for a change of mind. Other items expressly marked final sale or non-returnable before purchase may also be excluded, subject to applicable law. These limitations do not remove your rights when an item is damaged, defective, incorrect or not as described.
Damaged, defective or incorrect items
If you receive a damaged, defective or incorrect item, contact us at support@velourslivingtouch.com promptly with your order number and, if available, photos of the item, the exterior box and the shipping label. We'll assess the issue and arrange a suitable remedy, such as a replacement or refund. You won't be asked to pay return shipping when we require a return for our error or for a confirmed defective item, subject to your legal rights.
Refunds
After receiving and inspecting an eligible return, we'll confirm the refund decision by email. Approved refunds will be issued to the original payment method, generally within 10 business days of approval. Your bank or card issuer may take additional time to post the refund. If you haven't received an approved refund after that time, contact us.
Canceling an order
If you need to cancel an order, email us as soon as possible. If the order has already shipped, return eligibility and instructions will depend on this policy and applicable law. Shipping delays and unavailable items are handled in accordance with applicable consumer-protection requirements.
Contact
Email support@velourslivingtouch.com for return or refund assistance. Nothing in this policy limits consumer rights that cannot be waived under applicable law.