Last Updated: October 19, 2026
At Velours Living Touch, we are committed to providing a professional and trustworthy shopping experience.
1. Product Information
We strive to ensure all product descriptions, images, pricing, and specifications are accurate. However, slight variations in product colors and appearance may occur due to lighting, photography, and individual screen settings.
2. Third-Party Fulfillment
Velours Living Touch partners with independent suppliers and fulfillment providers to deliver selected products directly to customers. As a result, products within the same order may arrive in separate shipments.
3. Shipping & Delivery
Shipping costs are displayed at checkout. Processing and delivery times vary depending on the product, supplier, and destination. Estimated delivery dates are not guaranteed unless expressly stated. Customers will be informed of material shipping delays and their available options in accordance with applicable law.
For more information, please review our Shipping & Delivery Policy.
4. Returns & Refunds
Eligible change-of-mind return requests must be submitted within 14 days of delivery, subject to our published Returns & Refunds Policy.
5. Customer Support
For questions, order concerns, or assistance, please contact support@velourslivingtouch.com.
Website: www.velourslivingtouch.com
6. Customer Rights
Nothing in this disclaimer limits any consumer rights or remedies provided under applicable law, including those relating to defective, damaged, or incorrectly described products.